Discover and architect
Discovery, operating requirements, solution architecture, and the decisions that shape a maintainable Zendesk environment.
CRM SCENE ACADEMY · ENTERPRISE DELIVERY
Learn to deliver Zendesk systems that hold up in production.
Planned practical training from CRM Scene, a Premier Zendesk Implementation Partner. Prepare for Zendesk certification exams, then demonstrate enterprise delivery skills through a separate CRM Scene assessment.
See CRM Scene's public Zendesk Premier Implementation Partner status.
PremierZendesk implementation partner
PracticalEnterprise delivery focus
Interest openCurriculum and dates in development
01 · What you'll learnBuild the whole operating system around Zendesk.
The planned curriculum follows an enterprise implementation from the first discovery conversation through controlled launch and ongoing ownership. Detailed modules are still being set.
Build and connect
Workflows, integrations, and migration with explicit data contracts, ownership, testing, and recovery paths.
Launch and govern
Reporting, security, launch readiness, handover, and governance that keep the system dependable after go-live.
02 · What you'll earnTwo issuers. Two separate decisions.
Official Zendesk certifications
CRM Scene Academy is planned to help candidates prepare. Zendesk runs its own exams and awards its own certifications to candidates who meet its requirements. Training or registration here does not confer a Zendesk certification.
View Zendesk certifications →Enterprise delivery credential
A separate CRM Scene credential is planned for candidates who pass a practical enterprise project assessment. Its final rubric, rules, and issue process will be published before assessment opens.
See the assessment approach →CRM Scene Academy is an independent CRM Scene program. Zendesk does not issue or assess the CRM Scene credential.
03 · How you're assessedShow the work behind the decision.
The planned assessment will test delivery judgment through a realistic enterprise scenario. The full rubric will be published before candidates enter assessment.
01
Enterprise scenario
Work from a defined business context with teams, channels, data, risk, and operating constraints.
02
Working deliverables
Produce architecture, workflow, integration, migration, reporting, launch, and governance artifacts.
03
Published rubric
Assess against stated criteria for correctness, control, clarity, maintainability, and handover.
04
Decision review
Explain tradeoffs, exceptions, and how the solution would hold up in production.
04 · Verify a graduateA credential should be clear to an employer.
This is a preview of what CRM Scene credential verification will show. Live ID lookup and chatbot verification will open when credentials are issued.
CRM SCENE ACADEMYIllustrative sample · not issued
Enterprise Delivery Credential
- Credential ID
- SAMPLE-ONLY
- Holder display name
- Example Candidate
- Credential title
- Enterprise Delivery Credential
- Issuer
- CRM Scene
- Issue date
- Not issued
- Current status
- Illustration only
Verification preview
One current status, whichever route you use.
When verification opens, an employer will be able to enter a credential ID here or ask the site chatbot. Both routes will read the same current CRM Scene record.
Automated verification is not available yet.
Ask CRM Scene about verification05 · Who it's forRegister interest in the first program.
Designed for experienced Zendesk admins, consultants, and implementation teams who want to strengthen enterprise delivery practice. Registering interest is not an application or a place in a cohort.
Curriculum, assessment rules, availability, and first cohort dates will be shared when confirmed.