SRC
Intercom
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
Migration path
Intercom to Zendesk migration with evidence, mapping, and cutover control.
Move Intercom support history into Zendesk without losing operational context, identity ownership, article structure, or launch control.
Migration scopeMove history and workflow context without treating migration as a file upload.
ID
Intercom
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
ZD
Intercom
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
QA
Intercom
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
CUT
Intercom
Cutover control
Plan freeze windows, late activity, communication, rollback expectations, and launch-day responsibilities.
REC
Intercom
Reconciliation
Deliver ID maps, exception lists, queue checks, and post-launch stabilization notes.
IntercomSource-specific migration controls.
Intercom source review
- Export scope, ticket history, users, teams, tags, fields, notes, and attachments.
- Conversation context that must remain useful in Zendesk after launch.
- Late activity and freeze-window decisions before cutover.
Zendesk landing zone
- Forms, fields, brands, groups, roles, views, SLAs, and admin ownership.
- Required field handling, automation side effects, and reporting continuity.
- Operator handoff notes for support, admins, and leadership.
Migration flowA controlled release path for source systems moving into Zendesk.
01
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
02
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
03
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
04
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
MigrationsRelated migration paths and services.
MIG
Parent
Zendesk migration services
Review the full migration operating model for evidence, mapping, cutover, and stabilization.
Open migrations ->AR
Audit
Architecture Review
Start here when the operating model or implementation risk is still unclear.
Open Architecture Review ->IMP
Build
Implementation services
Move from review to controlled Zendesk build, rebuild, migration, or launch work.
Open implementation ->FAQQuestions before migration kickoff.
Yes. Scope can be limited by date, status, brand, channel, article set, or risk level when a full-history migration is not useful.
Yes. Migration work should expose blockers, required field issues, identity gaps, and attachment handling before cutover.
CRM Scene supports reconciliation, queue checks, workflow tuning, reporting review, and a managed optimization path when needed.