SRC
Intercom
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
Migration path
Migration Intercom vers Zendesk avec preuves, mapping et contrôle cutover.
Déplacez l'historique support Intercom vers Zendesk sans perdre contexte, ownership, structure connaissance ou contrôle lancement.
Migration scopeMove history and workflow context without treating migration as a file upload.
ID
Intercom
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
ZD
Intercom
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
QA
Intercom
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
CUT
Intercom
Cutover control
Plan freeze windows, late activity, communication, rollback expectations, and launch-day responsibilities.
REC
Intercom
Reconciliation
Deliver ID maps, exception lists, queue checks, and post-launch stabilization notes.
IntercomSource-specific migration controls.
Intercom source review
- Export scope, ticket history, users, teams, tags, fields, notes, and attachments.
- Conversation context that must remain useful in Zendesk after launch.
- Late activity and freeze-window decisions before cutover.
Zendesk landing zone
- Forms, fields, brands, groups, roles, views, SLAs, and admin ownership.
- Required field handling, automation side effects, and reporting continuity.
- Operator handoff notes for support, admins, and leadership.
Migration flowA controlled release path for source systems moving into Zendesk.
01
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
02
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
03
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
04
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
MigrationsRelated migration paths and services.
MIG
Parent
Services de migration Zendesk
Revoyez le modèle migration complet autour des preuves, mappings, cutover et stabilisation.
Ouvrir les migrations ->AR
Audit
Revue d'architecture
Commencez ici quand le modèle opérationnel ou le risque de build reste flou.
Ouvrir la revue ->IMP
Build
Services de build
Passez de la revue à un build, rebuild, migration ou lancement Zendesk contrôlé.
Ouvrir le build ->FAQQuestions before migration kickoff.
Oui. Le scope peut être limité par date, statut, marque, canal, ensemble d'articles ou niveau de risque.
Oui. Les essais doivent révéler les blocages, champs requis, écarts d'identité et règles pièces jointes avant le cutover.
CRM Scene soutient la réconciliation, les contrôles de files, le réglage des workflows, le reporting et la stabilisation.