SRC
Intercom
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
Migration path
Intercom naar Zendesk migratie met bewijs, mapping en cutovercontrole.
Verplaats Intercom-supporthistorie naar Zendesk zonder operationele context, eigenaarschap, kennisstructuur of launchcontrole te verliezen.
Migration scopeMove history and workflow context without treating migration as a file upload.
ID
Intercom
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
ZD
Intercom
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
QA
Intercom
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
CUT
Intercom
Cutover control
Plan freeze windows, late activity, communication, rollback expectations, and launch-day responsibilities.
REC
Intercom
Reconciliation
Deliver ID maps, exception lists, queue checks, and post-launch stabilization notes.
IntercomSource-specific migration controls.
Intercom source review
- Export scope, ticket history, users, teams, tags, fields, notes, and attachments.
- Conversation context that must remain useful in Zendesk after launch.
- Late activity and freeze-window decisions before cutover.
Zendesk landing zone
- Forms, fields, brands, groups, roles, views, SLAs, and admin ownership.
- Required field handling, automation side effects, and reporting continuity.
- Operator handoff notes for support, admins, and leadership.
Migration flowA controlled release path for source systems moving into Zendesk.
01
Source evidence
Confirm users, organizations, tickets, comments, attachments, article inventory, and source IDs before import decisions.
02
Identity mapping
Resolve requesters, agents, organizations, memberships, followers, and duplicates before live writes.
03
Zendesk target state
Prepare fields, forms, groups, brands, roles, SLAs, views, and admin ownership before records land.
04
Dry-run gates
Use sample imports, blocker lists, payload checks, and operator review before production migration.
MigratiesRelated migration paths and services.
MIG
Parent
Zendesk migratieservices
Bekijk het volledige migratiemodel voor bewijs, mapping, cutover en stabilisatie.
Migraties openen ->AR
Audit
Architectuurreview
Begin hier wanneer het operationele model of build-risico nog onduidelijk is.
Review openen ->IMP
Build
Bouwdiensten
Ga van review naar gecontroleerde Zendesk-build, rebuild, migratie of lancering.
Build openen ->FAQQuestions before migration kickoff.
Ja. Scope kan worden beperkt op datum, status, merk, kanaal, artikelset of risiconiveau.
Ja. Proeven moeten blockers, verplichte velden, identiteitsgaten en attachmentregels tonen vóór cutover.
CRM Scene ondersteunt reconciliatie, wachtrijchecks, workflowafstemming, rapportage en stabilisatie.