FAQ

Check out some of our most common questions & answers

Let's talk! The best way to figure out exactly how to get started is to have a chat with us where will provide you with a free consultation that will include project scoping & budgeting

Our rates are flexible, we decide together after our free consultation call

Yes! we have back-end & full-stack developers in our team to help you achieve your goals

The launch package takes 1 to 4 weeks maximum, we will let you know in the first consultation call

50 Hours of Support for the Price of 35: Get expert guidance at a great value! Our package includes an initial consultation, essential configuration, and hands-on support to set up and optimize your Zendesk instance.
Help Center Branding & Customization: We’ll tailor your Help Center to reflect your brand identity—customizing the logo, colors, and layout for a seamless customer experience.
Ticketing System Setup: Ensure smooth operations with properly configured ticket workflows, including assignment rules, tags, and automated status updates.
User Training: Empower your team with an introductory training session (for up to 5 users) covering Zendesk essentials and best practices.
Custom Reporting Setup: Gain insights from day one! We’ll set up basic analytics to track key metrics like ticket volume, response times, and resolution trends.